The hotel has a beautiful lobby and clean rooms, making for a pleasant experience. However, the service was not ideal, with staff being somewhat unfriendly and unhelpful at times. Additionally, hidden fees were frustrating and WiFi wasn't included, which felt outdated. Would consider another option next time.

Room was clean and updated. Dinner at the restaurant was disappointing.

Comfortable room, friendly staff, with a convenient location near great shopping and dining options. Easy access to a complimentary airport shuttle for easy travel.

No complimentary coffee or breakfast for guests compared to other hotels.

The king room was clean and well-maintained, providing a comfortable space for our stay. The amenities were modern, making our experience pleasant overall.

Service aspects fell short, particularly in hospitality.

The staff made my stay enjoyable. They went out of their way to ensure I was comfortable. One evening, I found a kind employee who offered suggestions for dinner and made me feel welcomed during my visit. The treatment I received made my travel experience better.

I was disappointed with the lack of daily coffee or light breakfast options which other hotels provide. Paying a high rate and not having these usually expected amenities leaves a negative impression.

our stay at marriott was enjoyable! the room was clean and nicely decorated. the staff, especially freddie, was welcoming and attentive. we appreciated the late-night pizza delivery option nearby. overall, the ambiance made for a great couple getaway.

the lack of coffee and breakfast options for guests was disappointing.

The staff at West Des Moines Marriott was fantastic! They made me feel incredibly welcome, going above and beyond to ensure my comfort. The room was spacious and beautifully decorated, with a cozy corner chair that made it perfect for relaxing after a long day.

No coffee or breakfast options available.

Modern design of the room with spacious layouts made settling in easy. The corner chair offered a cozy spot to unwind. Proximity to Jordan Creek Mall makes it a convenient base for dining and shopping.

Lack of coffee or light breakfast options left me feeling underwhelmed given the higher price point. Additionally, no microwaves in the rooms hindered the convenience of dining in, making it a hassle for a family traveling together. The elevator experience felt dated and wasn't up to scratch, causing some minor discomfort.

staying at marriott was nice overall. the room was spacious, and we loved the work space. the location is great, close to hilton garden inn, which is much more accommodating. the lobby is beautiful, adding to the overall vibe of the hotel.

the hospitality could use some work.

Clean room, friendly staff, the complimentary airport shuttle made our travels easy while the spacious layout provided comfort and convenience for our stay.

Breakfast was average and somewhat pricey.

Clean room and friendly staff. No free coffee or breakfast, disappointing for price.

my recent stay at marriott was fantastic! the staff remembered me from my wedding one year ago and truly exceeded my expectations this time around. the room was beautifully maintained, and the customer service was outstanding.

no complimentary breakfast options available.

Had a great stay! The breakfast was delicious and worth the cost, especially the hash browns! My bed was super comfortable, and the decor was beautiful and modern. I'd definitely return!

It was a great fit for a lightning trip in West Des Moines with good value. The bathroom was clean, but thin walls made it hard to be discreet. If you need 3 towels, maybe bring your own.

Great location with free parking and solid wifi. No coffee or breakfast options.